How can we help you?

Common Questions

• How do I reset my password?

  If you know your password and are able to access your account, please visit the "Profile and Settings" page to change your password.If you are not ...

• What is the Customer Referral Program?

  The Refer-A-Friend program rewards our customers (up to $5 per referral!) for encouraging their friends and associates to save money with us. The p...

• What is the VIP Rewards Membership?

  The VIP Rewards membership is a paid subscription providing members an "improved" list of benefits available only to you as a VIP Rewards member. C...

• What is the refund policy for the VIP R...

  SaveMate offers refunds if the request is submitted within 14 days of purchase (7 days for Korea and India). Please contact our Customer Support te...

• AdBlockers preventing Cash Back earning

  SaveMate Cash Back only works when our system can communicate with the stores where you’re shopping. Stores must recognize you as our member when y...

• How long does it take for my Cash Back ...

  Cash Back is usually made available within 90-120 days once the merchant confirms a qualifying purchase with SaveMate. Some exceptions, such as tra...

• What is the SaveMate® Browser Extension?

  The SaveMate® Browser Extension is a useful and FREE browser add-on that enables users to automatically find Cash Back, coupons, and deals while sh...

• How do I shop with the SaveMate® Browse...

  Once you have the SaveMate Browser Extension installed to your browser, just head to the site you’d like to shop from. The SaveMate® notification b...

• What withdrawal options do you support?

  We currently offer 2 withdrawal options, based on geographic location:Fawry – Egypt customersPayPal - all other customers